Re: [Epic] GW customer service (fwd)

From: lojeck <lojeck_at_...>
Date: Tue, 14 Jan 1997 19:08:57 -0800 (PST)

> Here we go again with another "Me too" post, but here it goes. My friend
> went out and bought a Chaos box and it had *no* sprues of stands in it. As
> you can guess, mail order was nice, and he got the right number of stands
> relativly quickly. Anyone else have some nice success stories?

several! I once bought a Ral Partha box set (10 or so figures) that had a
broken figure in it. while I'm on the phone, I hear the woman tear open a
box (I hear her picking the shrinkwrap with her fingernail) to get me a
replacement!

I once bought armory fleshtone paint set. it came with "german green" or
something in place of "nipple pink" (woo hoo!). they sent an entire set to
make up for the mistake...

Global games replaced a broken assault fiend, no questions asked!

not for nothing guys, but we shouldn't give GW so much credit for
something that they're supposed to do anyway! personally, I think the
sheer # of "they screwed up, then fixed it fast" stories point to nothing
so much as shitty quality controls...


Brian Lojeck
lojeck_at_...

"This is the .sig that never ends, it just goes on and on my friends.
Some people started reading it, not knowing what it was; but now that they've
been reading it, they notice it because... This is the .sig that never ends..."
Received on Wed Jan 15 1997 - 03:08:57 UTC